Why IVAs Are Essential for Tomorrow’s Customer Experience
With inflation driving up costs and pressuring already-stretched workforces, companies are already feeling the pinch on their bottom lines. The Federal Reserve’s recent rate cuts—the first in four years—have spurred […]
5 Strategies to Ensure You Offer 24-Hour Customer Service
Most customers expect a quick response to their questions, and offering 24-hour support is the best way to make that happen. Creating a team that can address customer issues around […]
Freshworks Partners with FuturistiCX to Highlight Innovative Customer Experience Strategies
In this new age of a digitally connected living, it is imperative for Customer Experience experts to adapt innovative technologies to meet customer expectations and deliver superior customer service across […]