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It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer frustration, and watching the clock anxiously as workloads pile up. The resulting burnout isn’t just
With inflation driving up costs and pressuring already-stretched workforces, companies are already feeling the pinch on their bottom lines. The Federal Reserve’s recent rate cuts—the first in four years—have spurred
It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer frustration, and watching the clock anxiously as workloads pile up. The resulting burnout isn’t just
With inflation driving up costs and pressuring already-stretched workforces, companies are already feeling the pinch on their bottom lines. The Federal Reserve’s recent rate cuts—the first in four years—have spurred
