net2phone, a leading provider of unified communications and contact center solutions, is transforming the hospitality industry with an innovative business communication system that delivers consistent, high-quality guest experiences. With AI tools, advanced calling features, and built-in PMS and CRM integrations, net2phone delivers personalized guest interactions and seamless internal coordination, from the front desk to the back office.
Headquartered in Newark, New Jersey, net2phone pioneered VoIP technology before evolving into the trusted global communications partner it is today. Serving organizations in over 160 countries, net2phone solutions are built on the global infrastructure of its parent company, IDT Corporation (NYSE: IDT). This allows the company to guarantee enterprise-grade performance, security, and uptime for over 500,000 users worldwide.
A Modern Solution for a Demanding Industry
Hotel and motel guests have evolved alongside technology, with numerous methods of communication at their disposal; they expect instant communication and personalized service in every interaction. Without a unified solution, staff are left juggling calls, walk-ins, and service tickets, resulting in long hold times and fragmented communication that negatively impacts satisfaction scores.
The net2phone hospitality suite – with features like UNITE, AI Agent, and Jazzware integration – provides a consistent guest experience at every level. It modernizes the calling experience with features like intelligent call routing, call-back options, and IVRs, while its AI-powered assistant handles reservations, group bookings, and guest support. By offering integration with Jazzware, net2phone allows hotels to replace legacy PBX systems with a custom, modern communications system.
“With so much competition, hotels and motels need to ensure 5-star service to every guest,” said Jonah Fink, President of net2phone. “They can’t afford missed calls or delays. That’s why net2phone offers omnichannel engagement to improve in-house collaboration while giving guests the world-class, personalized experience they’ve come to expect.”
Key Features for Hospitality Teams:
- Guest-Focused Communications Experience. Offer custom greetings, smart routing, and multilingual support through the net2phone UNITE system.
- AI-powered Assistance. AI Agent supports modern, high-touch guest experiences from room bookings to guest support.
- Integration with CRM. Employees can access guest info and preferences to add a personal touch to every call or interaction.
- Jazzware Integration. The integration with Jazzware enables hotels to connect their PMS system to the communications platform, allowing for simple management of functions such as check-in/out, room changes, and billing.
- In-room phone services. net2phone supports features such as room phone automation, personalized guest voicemail, and housekeeping room status updates.
- Mobile & Desktop Compatibility. Regardless of their location within the building, staff can answer or transfer calls using any device.
- Analytics & Reporting. Gain access to real-time dashboards that track call volume, wait times, and resolution rates, offering insight into overall guest satisfaction.
- Call Recording & QA Tool. Leadership can enhance staff performance through data-driven coaching, helping to maintain service quality standards.
Empowering Internal Collaboration
net2phone’s solution does more than improve communication with guests – it offers hotel and motel staff a way to coordinate between departments, such as front desk, housekeeping, and concierge. Unified messaging enables team members to manage service tickets and respond to issues promptly, ensuring that no guest falls through the cracks.
“The hospitality industry involves a lot of moving parts that most guests don’t see,” said Fink. “We aim to make sure that everything flows smoothly enough to keep it that way. With one system for both guest and staff communication, teams can keep service both personal and effortless.”
In the hospitality industry, the customer is king. Tools like UNITE, uContact, and AI Agent enable hotels and motels to modernize their communication and enhance the guest experience throughout their stay. net2phone’s advanced calling features and unmatched reliability are a game-changer, empowering hospitality staff to deliver 5-star customer service every step of the way.
