Payment Apps Asking for Specific Tips Before Service Annoy the Heck Out of Users
Alei Fan, Purdue University The Big Idea Asking customers to leave specific tip amounts before food is delivered or provided prompts larger gratuities but also leads to lower satisfaction – […]
Uber Raises Prices, but Drivers Aren’t Getting Their “Fare” Share
Ride-sharing programs like Uber and Lyft have become such a regular part of our daily lives that we don’t even bat an eye if we pull up the app and […]
Prop 22 Grants New Protections for Ride Share Workers
Last November, California passed a major new ballot measure, Proposition 22, which exempted ridesharing companies like Uber and Lyft from classifying drivers as full-time workers in exchange for new benefits […]
How the Internet Drives Us Ever Closer to the Perfect Market
A perfect market is defined by infinite choices, unlimited knowledge, and low prices. A look at travel booking via the internet shows how close we are.
Lyft And Taco Bell: Together At Last
There are some things in this world that just always go well together. Peanut butter and chocolate. Movie theater popcorn and action-packed blockbusters. The articles I write and long, vague […]